Shipping policy

The Pearl Bench is excited for you to get your package and we do our absolute best to ensure orders arrive as quickly as possible!

It is very important that you supply your correct address and postal/zip code. The Pearl Bench will not be held responsible for lost items due to incorrect/incomplete delivery addresses being supplied. Please check your order confirmation email and contact us immediately if you notice any errors or missing information. Once the item is dispatched we cannot make any changes.

A signature may be required at delivery.

Due to the value of the jewellery, The Pearl Bench cannot ship to P.O. boxes. 

Shipping throughout Canada:

Packages shipped within Canada are shipped expedited mail with tracking number. Your tracking number will activate within 48-72 hours of the mailing label being printed.  In order to provide you with the fastest delivery possible, orders are couriered to Toronto where they are put into the Canadian Postal Service mail stream and can take upwards of 10-15 business days to arrive, depending on your location. 

Shipping to the United States:

Packages shipped to the United States are shipped first class with a tracking number. Your tracking number will activate within 48-72 hours of the mailing label being printed.  In order to provide you with the fastest delivery possible, orders are couriered to Toronto where our broker delivers directly to US Customs. Once the package has cleared customs, our broker delivers your package directly to the USPS Office located in Rochester, New York.

U.S. Import Tariffs

All jewellery purchases shipped to the United States are subject to U.S. import tariffs. These tariffs are the responsibility of the purchaser and have been included in the shipping price for your convenience. I use the tariff codes supplied by the United States government. 

Shipping to Australia

We’re excited to now offer shipping to Australia!
All orders ship via Tracked Packet International and include a tracking number, which will activate within 48–72 hours of the mailing label being printed. To get your package to you as quickly as possible, orders are couriered to Toronto, where our shipping broker ensures a smooth entry into the international mail stream.

Estimated delivery time is 10–14 business days, but please note that delivery times are not guaranteed.

If there’s a complication with delivery, the carrier in your country may contact you by phone to confirm delivery details or to notify you of any outstanding duties or taxes.

The Pearl Bench is not responsible for lost or stolen packages with a confirmed delivery. 

Delivery times appearing on the site are estimates and are to be used as a guide only and commence from the date of dispatch from our Broker.  The Pearl Bench is not responsible for any delays caused by the delivering Postal System or destination customs clearance processes. 
The Pearl Bench has absolutely no influence over the postal system or customs and cannot speed up delivery of your package while it is in transit.

If you order goods from The Pearl Bench for delivery to an international delivery destination, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that The Pearl Bench has no control over these charges and cannot predict their amount. You are responsible for payment of any such import duties and taxes. Please contact your local customs office for further information prior to placing an order.

The Pearl Bench does not falsify customs documents. No refunds will be given if you choose not to pay the custom fees.

You must comply with all applicable laws and regulations of the International Delivery Destination. The Pearl Bench will not be liable if you breach any such law.

Thank you for choosing The Pearl Bench. We are so happy you are here.