Shipping policy

The Pearl Bench is excited for you to get your package and we do our absolute best to ensure orders arrive as quickly as possible!

It is very important that you supply your correct address and postal code. The Pearl Bench will not be held responsible for lost items due to incorrect/incomplete delivery addresses being supplied. Please check your order confirmation email and contact us immediately if you notice any errors or missing information. Once the item is dispatched we cannot make any changes.

A signature may be required at delivery.

Due to the value of the jewellery, The Pearl Bench cannot ship to P.O. boxes. 

Shipping throughout Canada:

Packages shipped within Canada are shipped expedited mail with tracking number. Your tracking number will activate within 48-72 hours of the mailing label being printed.  In order to provide you with the fastest delivery possible, orders are couriered to Toronto where they are put into the Canadian Postal Service mail stream and can take upwards of 10-15 business days to arrive, depending on your location. 

Shipping to the United States:

Due to recent changes to U.S. import tariffs on jewellery, shipping to the United States is temporarily unavailable. We hope to offer U.S. shipping again when the situation becomes more stable.

The Pearl Bench is not responsible for lost or stolen packages with a confirmed delivery. 

Delivery times appearing on the site are estimates and are to be used as a guide only and commence from the date of dispatch from our Broker.  The Pearl Bench is not responsible for any delays caused by the delivering Postal System. 
The Pearl Bench has absolutely no influence over the postal system and cannot speed up delivery of your package while it is in transit.

Thank you for choosing The Pearl Bench. We are so happy you are here.