Return Policy

REPAIRS

At some point, your hand-knotted bracelets will need to be restrung. I will supply the pearl silk and labour free of charge for the lifetime of the piece, as long as the bracelet was purchased from The Pearl Bench.

You're responsible for:

  • Shipping both ways
  • Replacement of any missing parts (charms, beads, clasps, etc.)
  • Any repairs beyond normal wear and tear (e.g., damage from chemicals, water, or improper care)

What "normal wear and tear" means: Pearl silk naturally weakens over time with regular wear. I'll restring your bracelet free of charge if the thread breaks or stretches due to normal use. However, if the bracelet is damaged due to improper care (exposure to water, chemicals, perfume, etc.) or physical damage (crushed, pulled apart, etc.), repair costs may apply.

Why I offer this: Hand-knotted pearl jewellery is meant to last for generations, but the thread will eventually wear. I want your pieces to be heirloom-quality, so I'll restring them for you - no charge for labour or pearl silk, ever.

 Please contact me at hello@thepearlbench.com for further instructions.

RETURNS & EXCHANGES

Returns & Exchanges

I'm confident you'll love your new jewellery, but if for some reason it isn't quite right, I'm happy to offer an exchange or store credit.

The Pearl Bench does not offer refunds.

Here's how it works:

  • Contact me within 7 days of receiving your order at hello@thepearlbench.com to arrange an exchange or store credit.
  • Jewellery must be returned in its original condition and with all original packaging.
  • Jewellery with the security tag removed is considered worn and is not eligible for exchange or store credit.
  • Exchanges or store credit are not available for jewellery that has been damaged, altered, or worn.
  • Return shipping is the customer's responsibility, including the cost of shipping the replacement item.

A note about bracelet sizing:

Each bracelet is made to the size requested at the time of purchase, so please take care when selecting your size. If you need a different size, I'm happy to offer an exchange or store credit, provided the jewellery meets the return conditions above.

The customer is responsible for all return and replacement shipping costs.

Once your jewellery is received and inspected, I'll be in touch to arrange your exchange or store credit.

Please note: Hand-stamped items are non-returnable and non-exchangeable since they're personalized and made to order.

DAMAGED, INCORRECT, OR MISSPELLED ITEMS

If your product arrives damaged, wasn't what you ordered, or has a spelling error, please contact me immediately (and include a photo) at hello@thepearlbench.com. I will happily arrange a replacement or repair.

I do not offer refunds for faulty, damaged, or incorrect items - I repair or replace them. This is my company policy, which complies with Consumer Affairs Canada.

CANCELLING OR CHANGING ORDERS

I begin working on your piece right away, so please double-check all details of your order (spelling, length, etc.) before you place it.

If you need to change your order:

  •  Contact me immediately at hello@thepearlbench.com and I'll check what stage of production your order is in.
  •  If your piece has already been started, it may not be possible to change it. If you still want to make changes, you may be subject to a rework fee.
  •  Cancelled orders are subject to a service charge if your order has been started. The amount will be determined by how far along your order is and whether materials can be reused.

Why I have this policy: I'm a solo maker working from my home studio. Once I start your piece, I've invested time, materials, and labour. I want to be fair to both of us.

DISCOUNTS & SALES

The Pearl Bench never runs a sale. I believe my products are fairly priced every day.

From time to time, I offer an extra-special gift with purchase. These free gift specials are only offered to my Friends (subscribers to my newsletter).

 I'd love to have you join us! You can sign up on the Friends page.

Why I don't discount: I price my work based on materials, labour, and 30 years of expertise. I don't inflate prices just to mark them down later. You're always getting fair value.

PRODUCT SAFETY WARNING

 The Pearl Bench does not recommend bracelets for children as they contain small parts that may come loose and cause a choking hazard.

If you choose to purchase for your child, please ensure they wear their bracelet only under supervision.

ACCEPTANCE OF POLICIES

By purchasing from The Pearl Bench, you accept these store policies.